FAQs


Flowers

How do I know your flowers are the best?
Simple! We guarantee our flower freshness for 7 days or your money back

How long do your flowers last?
We source the highest quality, freshest flowers. Our flowers spend minimum time on the shelf and are stored in optimal, temperature controlled environments, to ensure fresh flowers and a happy smile each time.   Additionally, we ensure that the supply chain is handled with the utmost care and with the best practices known to the Horticultural industry. 

Our flowers typically last 7-10 days, depending on the quality of care delivered by the recipient. We guarantee freshness! 

How do I care for my flowers?
Every flower bouquet is packaged with love when carefully created, to ensure the recipient gets it in the best quality. To ensure your bouquet lasts for days, check out our flower care guide here.

Where are your flowers from?
800Flower doesn't work with other stores, middle men, or resellers. Our beautiful flowers are directly sourced from quality farms and suppliers in Holland, Ecuador, Columbia, Kenya, Thailand, Taiwan, South Africa, and New Zealand, to bring you a quality, long-lasting, fresh smelling delivery each time
 

Shopping

How do I make a purchase online?
We have made it easy, quick and safe to find the perfect gift

  • Select a flower bouquet and delivery date
  • Fill in confidential recipient details and any personalized message
  • Schedule the fast delivery
  • Complete the secure payment

Do I need to put the sender's name?
We will require your details in case we cannot get ahold of the recipient and require additional instructions. Registering on the website is optional for placing an order. If you wish the sender to be anonymous, please mark it in the comments

Do I need to register on 800Flower to make a purchase?
No! We understand that you are busy! Feel free to checkout as a guest user. However, setting up an account will allow us to inform you of upcoming offers, set reminders, and get special promotions!

Will my personal information be shared?
Your privacy is important to us! Any personal information you provide when you sign up or buy flowers will not be shared.
 

Service

What are your business hours?
Our customer service is open from 10am-10pm, 7 days a week.

For information on our retail stores, please click here

Where can I send flowers?
800Flower currently delivers across the United Arab Emirates (UAE), to Dubai, Abu Dhabi, Ras Al Khaimah, Fujeirah, Sharjah, and Umm al Quwain. 

We will soon be delivering across the Middle East and globally. Stay tuned!

What if the flowers received are damaged?
All flower orders at 800Flower are prepared with care. Our delivery vans deliver thousands of orders every month. Should you receive an order that is not to your satisfaction, please contact our customer service team immediately

How do I get in touch with you?
You can email us at [email protected] or call +971 4 4534322

Delivery

Can I ask for a specific delivery date and time?
Of course! Select the available delivery date from the calendar. For the delivery time, please request it within the Delivery Instructions on the checkout page. 

Note: While we do our best to accommodate special requests, please be aware that 800Flower cannot guarantee delivery time.

Express Delivery
Need something Now!? Last minute gifting is no problem! With our ‘Express Delivery’ option, your order will be delivered to the recipient within two hours from order confirmation. To avail this service, please select Express Delivery at checkout. 

Note that our Express Delivery option is currently only available in Dubai & Sharjah, but is coming soon to Abu Dhabi and the rest of the UAE. Note that additional charges may apply.  

Same-Day Delivery
Why should happiness wait? Any order before 700pm for Dubai delivery will be delivered the same day!  Orders for other Emirates will be delivered the same day if received before 400pm.

Next-Day Delivery
Flower delivery is available nationwide across the United Arab Emirates (UAE) including the following areas; Abu Dhabi, Dubai, Ras al Khaimah, Sharjah, Ajman and Umm al Quwain.

Will you call the recipient before delivery?
Yes, we may call the recipient before the flowers leave to make sure the delivery is fresh, and delivered on time. However, we do not share the details of the delivery to make avoid spoiling the surprise!
 

Payment

What payment types do you accept?
We only accept secure payment options such as Visa, MasterCard, American Express, PayPal, and Cash On Delivery.

Is it safe to pay online?
Definitely! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.

What will appear on my credit card statement?
The descriptor for the purchase transaction on your credit card statement will be "www.800Flower.ae"

I made a mistake - how do I get a refund?
Refunds on orders can only be processed if an order is cancelled within twenty-four (24) hours prior to the delivery day. A voucher equal to 100% of the order value will be provided if an order is cancelled after the cancellation period but before delivery.  But, we know that sometimes mistakes do happen. So, even after delivery, we will substitute orders with a voucher equal to 50% of the order value.  Please contact [email protected] for support.